Salon Policy

Welcome to The Crow’s Claw! Before scheduling your appointment, please be sure to read over the salon policy. As a small business, Nikki must make sure to apply this policy equally to all clients.

  • It is illegal for a nail salon to work on any hands, feet or nails that show signs of infection. If you suspect that you may have a toe fungus, a “greenie”, or an open wound on a hand or foot, please see your health care provider.

  • A credit card number is required to stay on file. This card will be charged in the event of late cancelations or no-shows.

  • Cancellations or rescheduling with less than a full 24 hours notice are charged 50% of services booked. No shows, late arrivals and services cancelled the day of are fully charged for the services booked.

  • Please do not book services that you aren’t sure of. If you’ve booked in for a service and change your mind the day of, you will still be fully charged because this greatly affects the schedule. If you are ever unsure of what to book, please call or text the salon for guidance.

  • Please arrive to your appointment on time. Clients arriving more than 10 minutes late may not be able to be serviced and counted as a No-Show or may have their service cut short. You will still be charged fully for all services booked.

  • No food in the salon, please. If bringing in a drink, please make sure it is in a covered container. This is for your safety.

  • No unattended children in the salon. Again, this is for safety reasons.

  • If you need to reschedule your appointment, please do so buy clicking the “Book Appointment” button to reschedule your service.

  • For business purposes and to avoid any confusion, please do not use social media apps as a way to message the business. Please either call, text or email the salon directly. There are times when messages via social media are inaccessible or no notification is given and have proven unreliable.

  • You are welcome to text & email the salon at anytime. Please be advised that Nikki may not be available for immediate response if it is not during business hours or if it is when she is with a client.